Exchange Policy (Case-by-Case)
If there is a genuine issue with your order (e.g. damage, wrong item, or clear sizing error), please contact us at support@mirchibykim.com within 48 hours of delivery. Include:
• Your order number
• Clear photos of the item and packaging
• A brief explanation of the issue
If your request is approved, we may offer store credit or an exchange, depending on the situation.
Return Shipping Terms:
If an exchange is approved:
• You are responsible for all return shipping costs, including:
• International courier fees
• Customs duties, taxes, and handling charges
• The item must be shipped back in original, unworn condition, with all tags intact.
• The return parcel must be clearly marked as a “Return” to avoid additional customs charges.
• We are not liable for items lost or delayed in return transit. We recommend using a tracked shipping service.
Exclusions:
• Custom orders and sale items are NO RETURN, non-exchangeable and final sale.
• Items returned without prior approval will not be accepted.
We truly appreciate your understanding and support of conscious, handcrafted fashion. This policy helps us continue working sustainably with our artisans and small-batch partners across India.